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Kaizen Wellness Privacy Policy

Last updated: 1 June 2026

This Privacy Policy explains how Kaizen Wellness collects, uses, stores, shares, protects, and processes personal information when you visit our websites, use our online platforms, purchase a programme, join a course, participate in coaching, communicate with us, attend live sessions, submit check-ins, use our app, interact with our content, or use any Kaizen Wellness service.

Your privacy matters to us. We understand that our work may involve personal information, progress information, body measurements, photos, wellness information, lifestyle information, communication records, and other details that may feel private or sensitive. We aim to handle that information responsibly, lawfully, respectfully, and only for proper Kaizen Wellness purposes.

This Privacy Policy should be read together with our Terms of Use, programme terms, health disclaimers, refund terms, checkout terms, consent forms, and any written agreement that applies to your purchase or participation.

If you do not agree with this Privacy Policy, please do not use our websites, platforms, programmes, communities, coaching services, or related services.

1. Who We Are

For the purposes of this Privacy Policy:

“Kaizen,” “Kaizen Wellness,” “we,” “us,” or “our” refers to Kaizen Wellness International LLC and/or Kaizenites (Pty) Ltd, depending on the programme purchased, payment method used, service provider involved, country of participation, and applicable transaction.

Kaizen Wellness International LLC is a Delaware limited liability company. It owns, controls, licenses, or operates the Kaizen Wellness digital platform, online programmes, websites, digital content, app-related services, course materials, training content, nutrition content, educational resources, intellectual property, and international online payment systems.

Kaizenites (Pty) Ltd is a South African private company that may provide local service delivery, coaching support, administrative support, client communication, operational support, and EFT payment collection support for certain South African clients, executive clients, corporate clients, or clients who choose to pay by EFT.

Depending on the context, Kaizen Wellness International LLC and/or Kaizenites (Pty) Ltd may act as the responsible party, controller, operator, processor, service provider, or authorised service entity for the personal information processed through Kaizen Wellness services.

Payment into a Kaizenites (Pty) Ltd bank account does not change the owner of the Kaizen Wellness platform, app, course content, intellectual property, programme materials, digital resources, brand assets, methods, systems, or frameworks.

2. Services Covered by This Privacy Policy

This Privacy Policy applies to all Kaizen Wellness services, including but not limited to:

  1. websites;
  2. landing pages;
  3. online checkout pages;
  4. Kajabi-hosted products, pages, courses, communities, or emails;
  5. the Kaizen Wellness app or app-related services;
  6. digital courses;
  7. online coaching programmes;
  8. transformation programmes;
  9. executive performance programmes;
  10. corporate wellness or capacity development programmes;
  11. training plans;
  12. nutrition plans;
  13. recipes and meal guidance;
  14. check-ins and accountability systems;
  15. progress tracking;
  16. community spaces;
  17. WhatsApp, email, app, platform, or social media communication;
  18. consultations;
  19. live sessions, group calls, webinars, and recordings;
  20. downloads, PDFs, worksheets, templates, assessments, and other resources;
  21. marketing, advertising, analytics, and retargeting activities;
  22. payment arrangements, EFT payments, online payments, invoices, and payment plans.

3. What Personal Information We Collect

The personal information we collect depends on how you interact with us, what you purchase, what you choose to submit, and what is required to deliver the service.

We may collect the following categories of information.

3.1 Identity and contact information

This may include:

  1. name;
  2. surname;
  3. email address;
  4. phone number;
  5. WhatsApp number;
  6. country, province, city, or region;
  7. billing details;
  8. company name, job title, or team details where relevant;
  9. emergency or alternate contact details where relevant and voluntarily provided.

3.2 Account and platform information

This may include:

  1. login details;
  2. account profile details;
  3. programme enrolment;
  4. course progress;
  5. app usage;
  6. community participation;
  7. comments, replies, messages, posts, and uploaded content;
  8. support requests;
  9. platform activity;
  10. access dates, login history, and completion status.

3.3 Payment and transaction information

This may include:

  1. programme purchased;
  2. order history;
  3. subscription status;
  4. payment plan details;
  5. invoice details;
  6. payment proof;
  7. EFT reference;
  8. payment status;
  9. failed payment records;
  10. chargeback or dispute records;
  11. refund records;
  12. billing address;
  13. tax, VAT, or accounting information where required.

We do not intentionally store full card numbers or full card security codes on our own servers. Card payments are processed through third-party payment processors, platform providers, or checkout providers.

3.4 Programme, coaching, fitness, and wellness information

Depending on the programme, we may collect information such as:

  1. goals;
  2. starting point;
  3. weight;
  4. body measurements;
  5. progress photos;
  6. before-and-after photos;
  7. check-in answers;
  8. habit tracking;
  9. fitness level;
  10. training history;
  11. exercise preferences;
  12. training limitations;
  13. nutrition preferences;
  14. meal-plan information;
  15. food preferences;
  16. allergies or intolerances you choose to disclose;
  17. sleep, stress, energy, and recovery information;
  18. lifestyle information;
  19. accountability data;
  20. progress notes;
  21. consultation notes;
  22. coach observations;
  23. communication records;
  24. results or transformation updates.

3.5 Health-related and sensitive information

Because Kaizen Wellness provides wellness, fitness, nutrition, coaching, transformation, personal development, performance, and capacity-development services, you may choose to disclose information that is health-related or sensitive.

This may include:

  1. injury information;
  2. medical conditions you choose to disclose;
  3. medication-related context you choose to disclose;
  4. pregnancy-related context where relevant and voluntarily disclosed;
  5. hormone, thyroid, diabetes, blood pressure, GLP-1, testosterone, psychiatric medication, or other treatment context you choose to disclose;
  6. mental health context you choose to disclose;
  7. emotional wellbeing information you choose to disclose;
  8. eating disorder or disordered eating history you choose to disclose;
  9. stress, burnout, trauma, or life circumstances you choose to disclose;
  10. photos, measurements, and other transformation-related information.

We collect and process this type of information only where relevant to programme delivery, safety, coaching context, personalisation, communication, legal compliance, risk management, or where you voluntarily provide it.

Kaizen Wellness is a coaching, education, performance, wellness, and personal-development provider. We are not a medical provider, dietetic practice, psychological practice, psychiatric service, physiotherapy practice, trauma-treatment provider, or emergency service. You should not use Kaizen Wellness services as a medical record system or as a replacement for professional healthcare.

3.6 Communication information

This may include:

  1. emails;
  2. WhatsApp messages;
  3. app messages;
  4. community comments;
  5. support tickets;
  6. voice notes;
  7. call notes;
  8. consultation forms;
  9. feedback;
  10. testimonials;
  11. social media messages;
  12. messages sent to coaches or support staff.

3.7 Live sessions, recordings, images, and media

If you attend a live session, coaching call, webinar, group call, workshop, corporate session, or recorded session, we may collect or process:

  1. your name as displayed in the session;
  2. your image if your camera is on;
  3. your voice if you speak;
  4. your comments or questions;
  5. your chat messages;
  6. your participation in the recording;
  7. screenshots or session records where appropriate.

Where sessions are recorded, recordings may be used for replay access, programme delivery, quality control, internal training, support, record keeping, or client education.

We will not intentionally publish identifiable private progress photos, sensitive transformation material, private check-ins, private coaching disclosures, or private session content for public marketing purposes without separate consent, unless the content was made public by you or we are otherwise legally allowed to use it.

3.8 Technical, device, website, and analytics information

When you visit our websites, landing pages, checkout pages, app, platform, emails, or digital services, we may collect technical information such as:

  1. IP address;
  2. device type;
  3. browser type;
  4. operating system;
  5. location derived from IP address;
  6. pages visited;
  7. links clicked;
  8. session duration;
  9. email opens and clicks;
  10. referral source;
  11. campaign source;
  12. cookie identifiers;
  13. pixel data;
  14. conversion data;
  15. app or platform usage data;
  16. errors, logs, and diagnostic data.

3.9 Corporate, executive, and group programme information

Where a company, employer, sponsor, organisation, or group pays for or arranges access to a Kaizen Wellness programme, we may collect:

  1. participant names;
  2. work email addresses;
  3. team or department information;
  4. attendance records;
  5. programme access status;
  6. completion or engagement information;
  7. aggregated programme insights;
  8. corporate billing details;
  9. proposal, invoice, and service records;
  10. communication with the employer, sponsor, or authorised company representative.

We do not intend to share private health information, personal progress photos, private coaching notes, personal check-ins, sensitive disclosures, or individual transformation details with an employer or sponsor without consent, unless required by law, necessary to protect safety, or otherwise lawful and appropriate.

4. How We Collect Personal Information

We may collect personal information directly from you when you:

  1. visit our website;
  2. submit a form;
  3. download a resource;
  4. book a consultation;
  5. purchase a programme;
  6. create an account;
  7. join a course or community;
  8. complete an assessment;
  9. submit a check-in;
  10. send progress photos;
  11. communicate with us;
  12. attend a call or live session;
  13. send a testimonial;
  14. post in a group or community;
  15. make an EFT payment;
  16. submit payment proof;
  17. interact with our advertisements or emails;
  18. contact support.

We may also collect information automatically through cookies, pixels, analytics tools, platform logs, email tools, app tools, advertising tools, and similar technologies.

We may receive information from third parties where appropriate, such as Kajabi, payment processors, banks, app stores, scheduling tools, analytics providers, advertising platforms, corporate sponsors, employers, referral partners, or service providers.

5. Why We Use Personal Information

We may use personal information for the following purposes:

  1. to provide our websites, platforms, app, programmes, courses, communities, and services;
  2. to create and manage your account;
  3. to process purchases, payments, EFT payments, invoices, refunds, subscriptions, payment plans, and payment disputes;
  4. to deliver coaching, training, nutrition, personal development, performance, or capacity-development services;
  5. to personalise programme guidance where appropriate;
  6. to track progress and support accountability;
  7. to respond to questions, messages, support requests, and complaints;
  8. to send programme updates, reminders, notices, onboarding information, and service communications;
  9. to provide live sessions, replays, resources, downloads, and community access;
  10. to manage client safety, boundaries, participation, and programme suitability;
  11. to manage corporate, executive, or group programmes;
  12. to prevent misuse, fraud, unauthorised access, account sharing, chargebacks, and intellectual property infringement;
  13. to protect our rights, clients, coaches, companies, content, platform, and community;
  14. to comply with tax, accounting, legal, regulatory, and record-keeping obligations;
  15. to improve our services, content, user experience, marketing, website performance, and programme delivery;
  16. to send marketing communications where allowed;
  17. to run advertising, retargeting, conversion tracking, and analytics;
  18. to create anonymised, aggregated, or de-identified insights;
  19. to enforce our Terms of Use and programme terms;
  20. to establish, exercise, or defend legal claims.

6. Legal Bases for Processing

Depending on your location and the applicable privacy law, we may process personal information based on one or more lawful grounds, including:

  1. your consent;
  2. performance of a contract with you;
  3. steps taken before entering into a contract;
  4. compliance with legal obligations;
  5. our legitimate business interests;
  6. your legitimate expectations as a client or prospective client;
  7. protection of our rights, clients, coaches, platform, community, and business;
  8. establishment, exercise, or defence of legal claims;
  9. public interest or safety where applicable;
  10. another lawful basis allowed by applicable law.

Where we process health-related, sensitive, or special personal information, we do so only where there is a lawful basis to do so, which may include your consent, voluntary disclosure, contractual necessity, safety, legal obligation, legitimate programme delivery, or another lawful basis allowed by applicable law.

7. Sensitive Information and Special Personal Information

Some information you provide to Kaizen may be sensitive or may qualify as special personal information under applicable privacy laws.

This may include health information, injury information, body photos, progress photos, biometric-type information, medication context, mental wellbeing context, emotional wellbeing context, or other personal details you choose to disclose.

We aim to process sensitive information only where it is relevant, necessary, proportionate, and connected to a proper Kaizen Wellness purpose.

We ask that you do not send us information that is unnecessary, excessive, unrelated to your programme, or more detailed than required.

You are responsible for ensuring that the information you provide is accurate, current, and relevant. You are also responsible for updating us if your health, medication, injury status, pregnancy status, mental health, or personal circumstances change in a way that may affect safe participation.

8. Payments, EFT Payments, and Financial Records

Kaizen may process payments through online checkout, Kajabi, card payment, payment link, invoice, EFT, subscription, payment plan, app platform, or another approved method.

Online payments, app-related payments, Kajabi checkout payments, and international digital programme payments may be processed by or on behalf of Kaizen Wellness International LLC.

EFT payments may be paid to Kaizenites (Pty) Ltd, which may act as the South African service provider and/or authorised EFT collection entity for Kaizen.

We may process and keep records of:

  1. invoices;
  2. receipts;
  3. payment confirmations;
  4. payment proofs;
  5. payment references;
  6. payment plan records;
  7. failed payments;
  8. outstanding balances;
  9. refund records;
  10. chargeback records;
  11. tax and accounting records;
  12. bank, processor, or payment-platform communication.

We may share necessary payment and transaction information with banks, payment processors, Kajabi, app stores, accountants, tax advisers, legal advisers, collection service providers, dispute-resolution providers, and relevant authorities where lawful and necessary.

We do not intentionally store full payment card numbers or card security codes on our own servers. Those are handled by third-party payment providers.

9. Kajabi, Apps, Platforms, and Third-Party Service Providers

We use third-party tools and service providers to operate our business and deliver our services.

These may include:

  1. Kajabi;
  2. website platforms;
  3. app platforms;
  4. payment processors;
  5. banks;
  6. Apple and Google app-related services;
  7. Vimeo or other video platforms;
  8. WhatsApp or communication tools;
  9. email marketing platforms;
  10. scheduling tools;
  11. analytics tools;
  12. Meta, Facebook, Instagram, Google, and other advertising platforms;
  13. cloud storage providers;
  14. customer support tools;
  15. CRM and operational software;
  16. automation tools;
  17. AI-assisted administrative tools;
  18. accountants, lawyers, consultants, and professional advisers;
  19. corporate programme administration partners where relevant.

These providers may process personal information only where necessary to provide their services to us, to you, or in connection with our business operations.

Your use of third-party platforms may also be subject to their own terms, privacy policies, cookie policies, app-store rules, payment rules, and data practices.

We are not responsible for third-party platform outages, policy changes, account decisions, technical problems, app-store decisions, or data practices, except where the law requires otherwise.

10. AI-Assisted Tools and Automation

Kaizen may use internal tools, automation, analytics, and AI-assisted tools to support administration, client support, content organisation, communication, service delivery, platform improvement, and business operations.

Where we use AI-assisted or automated tools, we aim to use them responsibly and in line with applicable privacy obligations.

We will not intentionally use identifiable private client health information, private progress photos, private check-ins, private coaching notes, or private recordings to train public AI models.

We may use anonymised, aggregated, de-identified, or general business data to improve our systems, content, operations, and service quality.

You may not upload Kaizen content, client-only materials, private programme content, coaching materials, videos, plans, frameworks, or client information into AI tools for redistribution, resale, commercial use, training, public sharing, or creation of competing products.

11. Cookies, Pixels, Analytics, and Advertising

We may use cookies, pixels, tags, tracking technologies, analytics tools, and advertising tools on our websites, landing pages, checkout pages, emails, app, and platform.

These technologies may help us:

  1. operate the website;
  2. remember preferences;
  3. analyse site traffic;
  4. understand user behaviour;
  5. improve pages and offers;
  6. measure conversions;
  7. track email opens and clicks;
  8. show relevant advertisements;
  9. retarget people who have visited our pages;
  10. build advertising audiences;
  11. measure campaign performance;
  12. prevent fraud and misuse.

We may use tools such as Meta Pixel, Google Analytics, Google Ads, Kajabi analytics, email analytics, platform analytics, and similar services.

Some privacy laws may define certain advertising or retargeting activities as “sharing,” “selling,” targeted advertising, or cross-context behavioural advertising, even where we do not sell your personal information for money.

We do not sell your personal information for money. Where required by applicable law, you may have the right to opt out of certain sharing, targeted advertising, or cross-context behavioural advertising.

You can manage cookies through your browser settings, device settings, cookie tools where available, advertising platform settings, or privacy choices provided on our website.

If you opt out of marketing or advertising tracking, you may still see Kaizen advertisements, but they may be less personalised.

12. Email, WhatsApp, SMS, and Direct Marketing

We may contact you by email, WhatsApp, SMS, phone, app notification, platform message, or other communication channel for service-related purposes.

Service-related messages may include:

  1. account updates;
  2. payment notices;
  3. programme reminders;
  4. onboarding messages;
  5. access details;
  6. check-in reminders;
  7. live-session details;
  8. support responses;
  9. policy updates;
  10. legal notices;
  11. safety or operational notices.

We may also send marketing messages where permitted by law. Marketing may include programme offers, launch notices, content, education, events, consultation invitations, reminders, and related Kaizen Wellness updates.

You may unsubscribe from marketing emails by using the unsubscribe link or by contacting us. You may request removal from marketing lists by contacting us at the email address listed in this Privacy Policy.

Even if you unsubscribe from marketing, we may still send you service, transactional, legal, payment, or programme-related messages.

13. Community Spaces, Groups, Comments, and Public Sharing

Some Kaizen services may include communities, groups, comments, forums, WhatsApp groups, live chats, app groups, or social spaces.

Please be careful with what you share in these spaces.

Other participants may see, copy, screenshot, save, share, or misuse information you voluntarily post. We set community rules and may remove content, restrict access, or take action where appropriate, but we cannot guarantee full confidentiality in group or community environments.

You should not share information in a group, live session, comment section, community, or WhatsApp group that you would not want other participants in that space to see.

You may not share another client’s personal information, photos, messages, results, health information, story, identity, or comments outside the programme.

14. Live Sessions, Calls, Recordings, and Replays

Some Kaizen programmes may include live sessions, group calls, coaching calls, webinars, workshops, presentations, or recorded sessions.

Unless otherwise stated in writing:

  1. live sessions may be recorded;
  2. group calls may be recorded;
  3. webinars may be recorded;
  4. recordings may be made available to participants for a limited period;
  5. recordings may be used for programme delivery, replay access, internal review, training, quality control, or record keeping;
  6. replays are not guaranteed indefinitely;
  7. missed live sessions do not automatically create a refund right;
  8. participants must behave respectfully.

By choosing to attend, speak, appear on camera, comment, ask questions, or share information in a live or recorded session, you understand that you may be visible, audible, or identifiable in the recording or replay.

We ask participants to respect confidentiality, but we cannot control what other participants remember, record, screenshot, or disclose.

We will not intentionally use private identifiable session participation for public marketing without separate consent, unless the content was publicly shared by you or we are otherwise legally allowed to use it.

15. Progress Photos, Testimonials, Reviews, and Media Use

During a programme, you may choose or be required to submit photos, measurements, check-ins, testimonials, feedback, screenshots, messages, videos, voice notes, or progress updates.

Unless you give us separate written consent, we will not intentionally publish identifiable before-and-after photos, private progress photos, or sensitive personal transformation material for marketing purposes.

If you tag Kaizen publicly, post publicly about your results, submit a testimonial, send a review, provide written feedback, or give media consent, you may give Kaizen permission to use that content in line with the consent provided.

Where you provide consent, Kaizen may use your testimonial, name, image, video, written feedback, screenshot, result, or progress story in marketing, websites, social media, emails, presentations, advertisements, brochures, internal training, or sales material.

You may withdraw consent for future use by contacting us in writing. Withdrawal of consent will not necessarily require Kaizen to remove materials already printed, published, distributed, used in campaigns, or shared before we received and processed your withdrawal request, unless required by law.

We may edit testimonials for grammar, spelling, length, formatting, or clarity, provided we do not intentionally misrepresent the meaning.

16. Corporate, Executive, Employer, and Group Programmes

Where a company, employer, organisation, sponsor, or group pays for or arranges access to a Kaizen programme, we may share limited administrative information with the relevant authorised representative.

This may include:

  1. participant enrolment;
  2. payment and invoice status;
  3. attendance;
  4. access status;
  5. completion status;
  6. general engagement data;
  7. aggregated programme insights;
  8. non-identifiable group-level reporting;
  9. operational updates needed to deliver the programme.

We do not intend to share private health information, sensitive personal information, progress photos, private check-ins, personal transformation details, private coaching disclosures, or individual coaching notes with an employer, sponsor, or company representative without your consent, unless required by law, necessary for safety, necessary to manage a legal issue, or otherwise lawful and appropriate.

Corporate and executive programmes are developmental, educational, and performance-supportive. They are not medical treatment, psychological treatment, HR advice, labour-law advice, or emergency support.

17. When We Share Personal Information

We may share personal information where necessary and lawful, including with:

  1. Kaizen Wellness International LLC;
  2. Kaizenites (Pty) Ltd;
  3. Kaizen coaches, support staff, administrators, contractors, and authorised team members;
  4. Kajabi and other platform providers;
  5. payment processors;
  6. banks;
  7. app stores;
  8. email, WhatsApp, scheduling, CRM, and communication providers;
  9. Vimeo and video hosting providers;
  10. analytics and advertising providers;
  11. cloud storage and IT providers;
  12. accountants, tax advisers, bookkeepers, lawyers, and professional advisers;
  13. corporate sponsors or employer representatives where applicable and limited as described above;
  14. dispute, chargeback, collection, or legal-service providers;
  15. law enforcement, regulators, courts, or public authorities where required or allowed by law;
  16. a buyer, successor, or acquiring entity in the event of a merger, sale, restructuring, transfer, or business transaction;
  17. third parties where you have given consent;
  18. third parties where disclosure is necessary to protect safety, rights, property, clients, coaches, the public, or the integrity of the service.

We do not authorise service providers to use your personal information for their own unrelated purposes, except where they act independently under their own privacy policies or where the law allows.

18. International Transfers

Kaizen operates across South Africa, the United States, and online international service environments.

Your personal information may be stored, processed, transferred, accessed, or supported in:

  1. South Africa;
  2. the United States;
  3. countries where our platform providers operate;
  4. countries where our payment providers operate;
  5. countries where our email, cloud, video, analytics, advertising, automation, or support providers operate.

Where applicable law requires safeguards for international transfers, we will take reasonable steps to use appropriate contractual, organisational, technical, or legal safeguards.

By using our services, submitting information, purchasing a programme, joining a platform, or communicating with us, you understand that your information may be processed in countries outside your own country.

19. Security

We take reasonable administrative, technical, and organisational steps to protect personal information against loss, misuse, unauthorised access, unauthorised disclosure, alteration, and destruction.

Security measures may include access controls, password-protected systems, provider security controls, limited internal access, platform security tools, account controls, cloud-provider safeguards, and internal confidentiality expectations.

No website, app, platform, email system, payment system, cloud system, or internet transmission is completely secure. We cannot guarantee absolute security.

You are responsible for:

  1. keeping your login details private;
  2. using a strong password;
  3. not sharing your account;
  4. logging out on shared devices;
  5. not sending unnecessary sensitive information;
  6. using approved support channels;
  7. telling us promptly if you believe your account or information has been compromised.

If we become aware of a security incident affecting your personal information, we will take reasonable steps to respond, investigate, mitigate risk, and notify affected people or regulators where required by law.

20. Retention of Personal Information

We keep personal information for as long as reasonably necessary for the purpose for which it was collected, including to provide services, maintain records, comply with legal obligations, resolve disputes, enforce agreements, support accounting and tax requirements, manage chargebacks, protect rights, and improve our services.

Retention periods may depend on:

  1. the type of information;
  2. the programme purchased;
  3. the account status;
  4. legal and tax requirements;
  5. accounting requirements;
  6. payment or chargeback risk;
  7. dispute or complaint risk;
  8. programme access period;
  9. consent status;
  10. operational needs;
  11. backup and archive cycles.

Marketing information may be kept until you unsubscribe, object, withdraw consent, or ask us to remove it, subject to legal and operational requirements.

Payment, invoice, tax, accounting, and transaction records may be kept for legally required periods.

Programme records, check-ins, communication, progress information, and coaching records may be kept for the duration of the programme and for a reasonable period afterwards for service continuity, dispute management, legal protection, client history, or where required by law.

We may retain anonymised, aggregated, or de-identified information indefinitely where it no longer identifies you.

21. Children and Under-18 Users

Unless we agree otherwise in writing, our programmes and services are intended for people who are at least 18 years old.

If a person under 18 participates in any Kaizen Wellness service, this may only happen with the written consent of a parent or legal guardian, and where appropriate, with medical clearance from a qualified healthcare professional.

We do not knowingly collect personal information from children under 13 without proper parental or guardian consent where such consent is required by law.

If you believe a child has provided us with personal information without proper consent, please contact us so we can take appropriate steps.

22. Your Privacy Rights

Depending on where you live and which laws apply, you may have rights regarding your personal information.

These rights may include the right to:

  1. be informed about how we collect and use your personal information;
  2. request access to your personal information;
  3. request correction of inaccurate or incomplete information;
  4. request deletion or destruction of personal information where allowed by law;
  5. object to certain processing;
  6. object to direct marketing;
  7. withdraw consent where processing is based on consent;
  8. request restriction of processing where applicable;
  9. request portability of certain information where applicable;
  10. opt out of certain marketing, targeted advertising, sale, or sharing activities where applicable;
  11. complain to a privacy regulator;
  12. challenge certain automated decisions where applicable;
  13. take legal action where allowed by law.

These rights are not absolute. We may need to keep or process certain information for legal, accounting, tax, contractual, operational, safety, dispute, security, or legitimate business reasons.

23. South African Privacy Rights

If South African privacy law applies, you may have rights under the Protection of Personal Information Act, 2013.

These may include the right to:

  1. be notified when personal information is collected;
  2. be notified if your personal information has been accessed or acquired by an unauthorised person where notification is required;
  3. request confirmation that we hold personal information about you;
  4. request access to your personal information;
  5. request correction, destruction, or deletion of personal information where allowed;
  6. object to processing on reasonable grounds where applicable;
  7. object to direct marketing;
  8. not be subject to certain automated decisions where applicable;
  9. submit a complaint to the Information Regulator;
  10. institute civil proceedings where allowed by law.

You may submit privacy requests using the contact details in this Privacy Policy.

24. European, UK, and International Privacy Rights

If the GDPR, UK GDPR, or similar law applies to you, you may have rights including:

  1. access;
  2. correction;
  3. deletion;
  4. restriction;
  5. objection;
  6. portability;
  7. withdrawal of consent;
  8. objection to direct marketing;
  9. complaint to a supervisory authority.

Where we process special-category information, such as health-related information, we will do so only where a lawful basis and applicable special-category processing condition exists.

25. California and Other US Privacy Rights

If California privacy law or another US state privacy law applies to you, you may have additional rights.

These may include the right to:

  1. know what categories of personal information we collect;
  2. know the purposes for which we use personal information;
  3. know the categories of third parties with whom we share personal information;
  4. request access to personal information;
  5. request deletion of personal information, subject to exceptions;
  6. request correction of inaccurate personal information;
  7. opt out of sale or sharing of personal information where applicable;
  8. opt out of certain targeted advertising where applicable;
  9. limit certain uses of sensitive personal information where applicable;
  10. not be discriminated against for exercising privacy rights.

We do not sell personal information for money. However, some advertising, analytics, retargeting, or tracking activities may be considered “sharing,” “targeted advertising,” or similar under certain privacy laws.

Where required, we will provide appropriate privacy choices.

26. How to Make a Privacy Request

To make a privacy request, contact us at:

Email: support@kaizenwellness.co.za
Subject line: Privacy Request

You may request:

  1. access to your personal information;
  2. correction of your personal information;
  3. deletion of your personal information;
  4. withdrawal of consent;
  5. objection to processing;
  6. objection to direct marketing;
  7. removal from marketing lists;
  8. information about how your personal information is used.

We may need to verify your identity before responding. This protects your information from being disclosed to the wrong person.

We may refuse, limit, or delay a request where allowed by law, including where the request is unlawful, excessive, unfounded, impossible to verify, conflicts with legal duties, affects another person’s rights, or relates to information we must keep for legal, accounting, tax, contractual, safety, dispute, or legitimate business reasons.

27. Complaints

If you have a privacy concern, please contact us first so we can try to resolve it.

Email: support@kaizenwellness.co.za
Subject line: Privacy Complaint

28. Third-Party Websites and Links

Our websites, emails, app, platform, or content may link to third-party websites, tools, platforms, payment pages, social media pages, booking pages, videos, articles, products, or services.

Those third parties have their own privacy policies, terms, cookies, tracking tools, and data practices.

We are not responsible for the privacy practices, content, decisions, policies, or security of third-party websites or platforms, except where the law requires otherwise.

You should review the relevant third-party privacy policy before submitting personal information to them.

29. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will apply from the date it is published, unless otherwise stated.

If we make material changes that affect active clients, we will take reasonable steps to notify affected clients where appropriate.

Your continued use of our websites, app, platform, programmes, communities, or services after the updated Privacy Policy is published means you accept the updated Privacy Policy, to the extent allowed by law.

30. Contact Details

For privacy questions, requests, concerns, legal notices, support, or complaints, contact:

Kaizen Wellness
Email: support@kaizenwellness.co.za
Website: https://www.kaizenwellness.co.za

Kaizen Wellness International LLC
Delaware, United States

Kaizenites (Pty) Ltd
South Africa

31. Client Confirmation

By using our websites, app, platform, programmes, communities, coaching services, payment systems, support channels, live sessions, recordings, or related services, you confirm that:

  1. you have read and understood this Privacy Policy;
  2. you understand that Kaizen may collect and process personal information to provide its services;
  3. you understand that some information may be health-related, wellness-related, sensitive, or special personal information;
  4. you understand that third-party platforms may process information to support service delivery;
  5. you understand that your information may be processed in South Africa, the United States, or other countries where our providers operate;
  6. you understand that group spaces and live sessions are not fully private;
  7. you understand that progress photos, testimonials, and marketing use require appropriate consent as described in this Privacy Policy;
  8. you understand that you may contact us to exercise privacy rights where applicable.